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Even before the pandemic, managing patient expectations and dealing with disruptive behaviour
in medical clinics was already the top stressor for physicians. It was identified as the biggest contributor to burnout in a recent survey by the Ontario Medical Association (OMA). https://www.msn.com/en-ca/health/medical/patient-aggression-and-physician-burnout-the-makings-of-a-human-resources-crisis-in-health-care/ar-AATdALq?ocid=msedgntp